Except where otherwise specified, we TurnKey Apartments Limited
of Unit 3, The Irwin Centre, Cambridge,
CB23 1JW (“we”, “us”,
“our”) act only as an agent in respect of all bookings we take and/or make on
your behalf.
We
accept no liability in relation to any contract you enter into or for any
services or arrangements you purchase (“arrangements”) or for the acts or omissions
of any supplier(s) or other person(s) or party(ies) connected with any
arrangements.
For
all arrangements, your contract will be with the supplier / principal of the
arrangements in question (“Supplier/Principal”). When making your booking we will
arrange for you to enter into a contract with the applicable Supplier/Principal
of the arrangements. Your booking with us is subject to these Agency Terms and
Conditions and the specific booking conditions of the relevant
Supplier/Principal you contract with and you are advised to read both carefully
prior to booking. The Supplier/Principal’s terms and conditions may limit
and/or exclude the Supplier/Principal’s liability to you. Copies of applicable
conditions are available on request from us.
Please
Note: You may decide to make one or more bookings with us at the same time. The
price charged in total for more than one booking will always equal the prices
charged separately for each individual booking. All arrangements are available
to be purchased separately at the same price as they are when more than one
booking is made. This means that any multiple bookings do not constitute a
package as defined in the Package Travel, Package Holidays and Package Tours
Regulations 1992 or the Civil Aviation (Air Travel Organisers’ Licensing)
Regulations 2012.
By
making a booking with us, you agree that you:
a.
have read these Agency Terms and Conditions and agree to be bound by
them;
b.
consent to our use of your information in accordance with our Privacy
Policy;
c.
are over 18 years of age and where placing an order for services with age
restrictions you declare that you and all members of your party are of the
appropriate age to purchase those services; and
d.
accept financial responsibility for payment of the booking on behalf of
all persons detailed on the booking.
1.
Booking and Payment
You
may make a booking request by telephone, fax, e-mail or by using the online
booking form on our website.
To
make a valid booking request you must provide us with the following information
on your behalf and on behalf of all individuals in your party:
•
Name and full address;
• Email address;
• Telephone number;
• Payment details (debit and credit cards accepted and in
some cases bank transfer);
• The dates for which accommodation is required; and
• The accommodation that you wish to book.
We
shall endeavour to acknowledge the booking request within 24 hours of receipt
and shall contact the Supplier/Principal to ascertain whether the booking request
can be satisfied.
Unless
a pre-existing credit agreement is in place, in order to confirm your chosen
accommodation arrangements, you must pay the full cost of accommodation as
required by the Supplier/Principal of the in question.
Your
booking is confirmed and a contract between you and the Supplier/Principal will
exist when we send you a confirmation on their behalf. Please check your
confirmation carefully and report any incorrect or incomplete information to us
immediately. Please ensure that names are exactly as stated in the relevant
passport. As we act only as booking agent, we have no responsibility for any
errors in any documentation except where an error is made by us.
Except
where otherwise advised or stated in the booking conditions of the Supplier/Principal
concerned, all monies you pay to us for arrangements will be held on behalf of
the Supplier/Principal(s) concerned and forwarded on to the Supplier/Principal
in accordance with our agreement with the Supplier/Principal.
2.
Prices
We
reserve the right to amend advertised prices at any time. We also reserve the
right to correct errors in both advertised and confirmed prices. Special note:
changes and errors sometimes occur. You must check the price of your
chosen arrangements at the time of booking.
Unless
stated otherwise all apartments and services are quoted exclusive of VAT (UK
only) or local taxes (outside of UK) and prices are advertised on a per
apartment per night basis.
3.
Insurance
You
are strongly recommended to take out personal travel insurance for all members
of your party. Some Supplier/Principals require that you do so. It is your
responsibility to ensure that the insurance you purchase is adequate and
appropriate for your particular needs. Please read your policy details on
receipt and take them with you on holiday.
4.
Special Requests
If
you have any special requests please let us know at the time of booking. We
will pass on all such requests to the Supplier/Principal, but we can’t
guarantee that they will be met and we will have no liability to you if they
are not.
5.
Changes and Cancellations by you
Any
cancellation or amendment request must be sent to us in writing by email and
will take effect on the day we receive it. Please ensure that you have received
written confirmation of any changes to your booking prior to travel. Whilst we
will try to assist, we cannot guarantee that such requests will be met.
Amendments
and cancellations can only be accepted in accordance with the terms and
conditions of the Supplier/Principal of your arrangements. The
Supplier/Principal may charge the cancellation or amendment charges shown in
their booking conditions (which may be as much as 100% of the cost of the
arrangements and will normally increase closer to the date of departure).
6.
Changes and Cancellations by the Supplier/Principal
We
will inform you as soon as reasonably possible if the Supplier/Principal needs
to make a significant change to your confirmed arrangements or to cancel them.
We will also liaise between you and the Supplier/Principal in relation to any
alternative arrangements offered by the Supplier/Principal but we will have no
further liability to you.
7.
Our Responsibility for your Booking
Your
contract is with the Supplier/Principal and its booking conditions apply. As
agent, we accept no responsibility for the actual provision of the arrangements.
Our responsibilities are limited to making the booking in accordance with your
instructions. We accept no responsibility for any information about the
arrangements that we pass on to you in good faith. However, in the event that
we are found liable to you on any basis whatsoever, our maximum liability to
you is limited to twice the cost of the commission we earn on your booking (or
the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that
arises as a result of our negligence or that of any of our employees whilst
acting in the course of their employment.
8.
Complaints
Because
the contract for your arrangements is between you and the Supplier/Principal,
any queries or concerns should be addressed to them. If you have a problem
whilst using the arrangements, this must be reported to the Supplier/Principal
immediately. If you fail to follow this procedure there will be less
opportunity for the Supplier/Principal to investigate and rectify your
complaint. The amount of compensation you may be entitled to, may therefore be
reduced or extinguished as a result.
If
you wish to complain when your booking of the serviced apartment ends, you
should write to the Supplier/Principal. In our capacity as an agent, we can
assist you in liaising with the Supplier/Principal in an effort to resolve any
complaints, please contact us for more information.
If
you wish to complain about any service we have provided to you (i.e. our
booking service) then please contact us directly.
Please
note that we do not offer an alternative dispute resolution service.
9.
Law and Jurisdiction
These
Terms and Conditions are governed in all respects by English law. We both agree
that any dispute, claim or other matter which arises between us out of or in
connection with these Conditions will be dealt with by the Courts of England
and Wales only. You may however, choose the law and jurisdiction of Scotland or
Northern Ireland if you live in those places and if you wish to do so.
10.
Documentation & Information
All
descriptions and content on our website or otherwise issued by us is done so on
behalf of the Supplier/Principal(s) in question are intended to present a
general idea of the services provided by the Supplier/Principal(s) in question.
Not all details of the relevant services can be included on our website. All
services shown are subject to availability. If you require any further details,
in respect of any accommodation or any other services please contact us.
11.
Accuracy of Prices and details
Important
note: the information and prices shown on any advertising material that we
issue may have changed by the time you come to book your arrangements. Although
we make every effort to ensure the accuracy of the information and prices at
the time of printing, regrettably errors do occasionally occur. You must
therefore ensure you check the price and all other details of your chosen
arrangements with us at the time of booking.